Terms & Conditions

Welcome to Pharmacytoday’s Terms & Conditions

At Pharmacy Today, we are committed to providing clear and transparent Pharmacy and Healthcare services.

By accessing the site or signing up for our services, you agree to be bound by these Terms and Conditions. If you do not agree, please leave our site, do not use or register on the site or use any of our services. These Terms and Conditions explain how you may use our website, app, dashboard, and services found at www.Pharmacytoday.co.uk (“the site”). Whether you’re browsing as a guest or using our services as a registered customer, these terms apply to you.

These Terms & Conditions below also govern your use of our shop and discount section where purchasing Items on our dashboard and app as well as any orders placed through it. 

Who We Are & Our Contact Information

‍Pharmacytoday is a UK-based online pharmacy operated by Pharmacytoday Ltd, a company registered in England and Wales under company number 16066226.

Our registered office is located at: 6 Butts Court, Leeds, England, LS1 5JS.

We are regulated by the General Pharmaceutical Council (GPhC registration number: Please contact us). Our VAT number is GB480397762 You can contact us at:

- Email: info@Pharmacytoday.co.uk
- Live chat on dashboard and app
- Telephone by calling 01135197717

We may update these Terms from time to time. Please check this page regularly for any changes.

‍Additional Policies
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‍Your use of our site is also governed by our Privacy Policy & Cookie’s Policy, which outlines how we handle your personal data. By using our services, you agree to the way we process your information and confirm that all details you provide are accurate.

‍Eligibility to Use the Services 

‍By using Pharmacytoday’s services, you confirm that you are of legal age (18 years or older) and that you have the legal capacity to enter into agreements under applicable law.

By registering an account with us, or agreeing to register through one of our partner introducers, you consent to nominate Pharmacytoday as your dispensing pharmacy. This consent may be provided verbally, electronically, in writing, or through any method facilitated by our partners and introducers.

Pharmacytoday reserves the right to refuse services to anyone, without providing a reason, and at its sole discretion.

‍Prohibited Activities 

‍When using Pharmacytoday’s website and services, you agree not to engage in any of the following prohibited activities:
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- Violating any applicable laws or regulations
- Infringing the intellectual property rights of Pharmacytoday or third parties
- Engaging in fraudulent activities
- Interfering with or disrupting the functionality of the website

‍Registration, Acceptance, Nomination and Contract Formation

By registering an account with us, or agreeing to register through one of our partner introducers, you consent to nominate Pharmacytoday as your dispensing pharmacy. This consent may be provided verbally, electronically, in writing, or through any method facilitated by our partners and introducers.

About Nomination & Sign up

You are in full control of your pharmacy nomination. By creating an account with us and signing up to our service, you agree to explicit consent for Pharmacy Today to receive prescriptions issued to you by your GP and to contact you regarding medication and other services we offer, including for the purpose of delivery, medication reminders, and clinical advice which will be immediate.

Facts About Your Nomination.

- You have the right to change or cancel my nominated pharmacy at any time by informing my GP or another pharmacy.
- Nomination is not automatic and will only be applied if you choose to sign up and opt in.
- Pharmacy Today will process my personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
- My information will be used only for the purpose of providing NHS pharmaceutical services and in accordance with GPhC professional standards and NHS guidance.
- Nominations do not expire, but your nominated pharmacy can be changed or removed at any time upon your request.
- Nominations do not prevent you from requesting a paper prescription from your GP whenever you wish.
- No changes will be made to your nomination unless you request them.

If you have any questions about nominations, you can contact us by contacting the Pharmacy Today team by:

- Using the live chat on our website
- Calling us
- Emailing us

When you sign up and register with Pharmacy Today, you will be asked to nominate Pharmacy Today (our Distance Selling Pharmacy) as your chosen pharmacy, operating under our registered GPhC license.

All our pharmacists comply with the professional standards, ethics, and conduct required by the General Pharmaceutical Council (GPhC). You can access the GPhC’s professional conduct rules at: www.pharmacyregulation.orgYou are under no obligation to sign up and nominate Pharmacy Today — however, we cannot provide pharmacy services to you unless you agree to sign up to our services, and you cannot sign up without giving your explicit consent to be nominated. 

‍If you do not wish for this to be the case please do not sign up for our services or create an account.

‍Once an account is made and products provided by us, ownership of the products transfers to you once they are dispatched. You are responsible for complying with any regulations regarding the receipt or use of the products.

To shop on our dashboard and the site, you must be over 18 and provide accurate, truthful information. You are responsible for safeguarding your account credentials to prevent unauthorised use.

We make every effort to ensure the content on this site is accurate; however, we do not accept liability for any errors or omissions, to the extent permitted by law.

Neither we nor our directors or affiliates accept liability for any loss or claim arising from use of the site, except in cases of death or personal injury caused by our negligence.Links to third-party websites on our discount section together with discount codes are provided for your convenience. We do not endorse or control these sites and accept no responsibility for their content.

Your use of this service and any orders and prescriptions placed are subject to English law. Legal proceedings may only be brought in the English courts. If any part of these terms is found unenforceable, the remaining provisions will continue in full force.

Account Security 

‍You are responsible for maintaining the confidentiality of your account details, including your username, password, and any other account-related information. You must notify us immediately if you suspect unauthorized access to your account or if you suspect any other security breaches related to your account.

Ordering and Payments

Orders are manually processed upon receipt. We reserve the right to accept or reject any order without providing a reason. A confirmation email only confirms receipt — a contract is formed once an invoice is issued. Offers are subject to availability and while stocks last.

Orders placed through our site for one off and repeat prescriptions are reviewed and processed by qualified pharmacists registered with the General Pharmaceutical Council. Other orders may not.

Our service serves as an invitation to treat—not an offer. When you place an order, you are making an offer to purchase. Pharmacytoday reserves the right to accept or reject that offer without providing a reason. 

A confirmation email, sms, whatsapp or robotic call simply acknowledges receipt of your request. A binding agreement is only formed once we issue a sales invoice after our pharmacist or member of our team reviews and approves the order. (Service dependent). We currently only deliver prescription medication within the UK.

Payments are typically collected when your order is dispatched (except PayPal payments, which are taken at checkout). If payment fails or is reversed, you must provide an alternative payment method promptly.

In the event of non-payment, reasonable recovery costs, including legal fees, may be added to your account.

If a credit product is used to make a purchase. Please consider your ability to repay before using it. Missed payments may affect your credit rating or future borrowing. They are available to UK residents aged 18+ for purchases and are subject to approval. Terms and conditions apply.

If you reside within the European Union, VAT will be added to the product price. For customers outside the EU or exempt under applicable tax rules, the price will exclude VAT.

Payment Information

‍Unless otherwise stated, payments are taken at the point of dispatch (except PayPal, which is charged immediately upon ordering).

If a payment fails or is returned, it is your responsibility to arrange an alternative method promptly.

In the case of non-payment, we reserve the right to recover reasonable debt collection and legal fees.

- EU customers pay VAT- inclusive prices
- Non-EU or VAT-exempt customers pay VAT- exclusive prices

‍Damaged Items
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‍If you receive prescription medication that appears to be damaged or if there is an issue with your delivery, please get in touch with us as soon as possible. We will do our best to replace any items that arrive damaged or incorrect. Your satisfaction and safety are our priority.

‍Returns Policy
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‍Items not eligible for return unless faulty or damaged include:

- Goods that become inseparable after delivery
- Customised or personalised items
- Perishable goodsItems with broken hygiene seals
- Prescription medicines or healthcare services

These conditions do not affect your legal rights under the Sale of Goods Act 1979, Supply of Goods and Services Regulations 2002, or other applicable consumer laws.

‍Returning Items

‍If you're returning an item, please first contact our team. Then return the items to:
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Pharmacytoday
6 Butts Court,
Leeds,
England,
LS1 5JS.

You are responsible for the cost and safe return of the items. We are not liable for any damage caused during transit. This does not apply to returns of faulty or damaged items.Use secure packaging and we recommend using a tracked or signed-for delivery method.

‍Refund Processing

‍We aim to process refunds within 5 business days of receiving returned goods, although it may take up to 14 days to reflect in your account, depending on your payment provider.

Returned items must be kept in good condition and sent back at your own cost. If items are used or handled beyond what is reasonable in a shop setting, a deduction may be made from your refund to reflect loss of value — this may be up to the full value of the product.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014, you are entitled to a full refund (including basic delivery charges) within 14 days of notifying us or providing proof of return — whichever is sooner.

Feedback, Customer Support and Suggestions
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We welcome your feedback and suggestions about our services. By providing any feedback or suggestions, you agree that Pharmacytoday may use them without obligation or compensation.  If you have any questions, complaints, or concerns about the Terms and Conditions or any aspect of your experience with Pharmacytoday, please contact us directly via the contact details provided.

Partnerships & Collaborations
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‍Pharmacytoday collaborates with a network of trusted partners to offer a broader range of services.

If you access a Pharmacytoday site or service hosted by a partner, you are also agreeing to that partner’s own terms and conditions. Goods or services provided via these platforms are subject to a separate agreement with the partner, not Pharmacytoday. Any issues must be resolved with the partner directly.

‍Example Partnership:

Pharmacytoday Medical Letters may be provided by a regulated third-party provider. Doctors offering services via this platform are GMC-registered, and the partner company is regulated by the Care Quality Commission.By using these services, you agree to the applicable partnership terms.

Dispensing Medication

PLEASE NOTE: We can only dispense medication once you’ve:
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- Registered with our services
- Provided consent to nominate us Pharmacytoday as your dispensing pharmacy (This is done once you create an account with us and this can also be given verbally, electronically, in writing or via the methods through one of our partners and introducers)
- And/or submitted a valid prescription (electronic or paper, signed by a registered prescriber)

‍Please note: the decision to issue a prescription is solely at the discretion of the prescriber. We may need to perform and collect Information from third party databases and referral companies such as identity and credit reference agencies, which may include details about you and your home. By creating an account with us you give your consent for us to perform such identity checks to ensure the medication we are prescribing is going to the correct person.

NHS Prescriptions

Once you create an account or submit a request such as for a new or repeat prescription we will forward your request to your GP as promptly as possible. By doing so, you authorise Pharmacytoday to collect your prescription from your doctor on your behalf.

To help ensure smooth processing, we may confirm your nominated pharmacy before submitting the request, or confirm that Pharmacytoday is now your nominated pharmacy for this request. Please note that due to third-party systems and network factors, we cannot guarantee specific delivery times or that your request will be processed without delay. It remains your responsibility to follow up with your GP if needed.

‍Prescription Only Medicines (POM)

‍We strive to maintain up-to-date pricing for all Prescription Only Medicines listed on our site. However, prices may occasionally change due to manufacturer costs, supply issues, or special-order requirements. If this happens, we will contact you to confirm any changes after receiving your prescription.

‍Free NHS Prescriptions

‍In certain cases, patients are automatically eligible to receive NHS prescriptions free of charge. To check whether you qualify, you can visit the official NHS eligibility checker on their website.

‍What Do We Need from You?

‍When you register with us and are a patient with Pharmacytoday, we’ll ask whether you usually pay for your NHS prescriptions. If you're entitled to free prescriptions, we'll request details about the type of exemption you hold—and, where relevant, the expiry date of your exemption certificate.

We’ll also send reminders when your exemption is approaching its expiry to help you stay updated.

Pharmacytoday uses the NHS Real Time Exemption Checking (RTEC) system to verify your exemption status electronically. If the RTEC system is unable to confirm your exemption, we’ll rely on the details provided in your Pharmacytoday account.

We do not require physical evidence of your exemption status. However, it is your responsibility to ensure that the information you provide is correct and current. You can update this at any time via your online account or by reaching out to our Customer service team. 

The NHS may conduct routine checks on exemption claims. Providing false information in order to receive free prescriptions may result in a penalty charge if your exemption status is incorrect. By keeping your details accurate, you help us avoid billing errors and ensure compliance with NHS rules.

‍What Happens When Your NHS Exemption Expires?

‍If your NHS prescription charge exemption has expired and you haven’t updated your account with valid, current details, we may begin charging for prescriptions—provided we hold your payment information. If no payment details are available, this may delay the dispensing of your medication while we attempt to contact you.

If your previous exemption falls under one of the categories below, payment for prescriptions will be required once your exemption expires:

- You held a maternity exemption certificate
- You were under 16 years of age
- You were aged 16 to 18 and in full-time education

Any account with an expired exemption and valid payment information on file will automatically be charged for prescriptions.

In other cases, we will continue to process prescriptions free of charge—unless we are made aware of a change in your exemption status.

Please note: If your exemption is no longer valid and you continue to claim free prescriptions, the NHS may issue a penalty fine. It is your responsibility to ensure that your information is accurate and up to date.

You can manage your exemption status at any time by logging into your online account or contacting our support team via one of the methods above .

‍NHS Prescription Prepayment Certificates (PPC)

‍If you take regular medication, an NHS Prescription Prepayment Certificate (PPC) may help you save money. A PPC covers the cost of NHS prescriptions for a set period of time, meaning you won’t be charged per prescription during that window.

You can learn more and apply for a PPC online.

Once we’ve been notified of a valid PPC, we’ll update your account to reflect that you are exempt from prescription charges for the duration of your certificate. However, it remains your responsibility to keep us informed of any changes to your circumstances or PPC status.

‍Managing Medications on Behalf of Others

‍While patients are generally expected to register for our services themselves, in certain situations it is possible to register and manage prescriptions on someone else’s behalf.

You may register and order prescriptions for another person if :
- You are the parent or legal guardian of a minor
- You have been appointed guardian through a guardianship order or a section under the Mental Health Act
- You have been authorised to act as a proxy and have obtained the patient’s consent

In such cases, you must also confirm that the pharmacist or pharmacy technician processing the request has access to the patient’s NHS Summary Care Record, where appropriate.

If you are supporting someone with setting up an account or managing their prescriptions, it’s essential that the patient understands the process and has given clear permission at all key stages—especially where consent is required for registration, account management, and access to their records.

‍Access to Your NHS Summary Care Record (SCR)

‍Your Summary Care Record (SCR) is a secure electronic record that contains essential health information, such as:

- Current medications
- Known allergies
- Records of adverse reactions
- Your name, address, date of birth, and NHS number for accurate identification

In order to provide safe and effective care, Pharmacytoday may request access to view your SCR. This allows our pharmacy team to ensure any prescribed treatment is based on the most current and accurate medical information available.

Each time your SCR is accessed, the event is logged, and a record is kept. You are entitled to request details of this access at any time.

You may withdraw your consent for us to view your SCR at any time by contacting us directly.

If you would prefer not to have an SCR at all, you can opt out by informing your GP, who will update your record accordingly.

For more details about SCRs and how they’re used, visit:

‍https://digital.nhs.uk/services/summary-care-records-scr/summary-care-records-scr-information-for-patients

‍Online Doctor Service

‍The Pharmacytoday Online Doctor service is designed to provide safe and accessible care — but it is not an emergency service. For emergencies, please call 999 immediately. For urgent medical concerns, contact your GP directly.

Pharmacytoday delivers this online doctor service in partnership with a trusted third-party provider to ensure the highest standards of care.

Currently, clinical and prescribing services at Pharmacy Today go through ECG Ltd’s PGD service there details can be found here:

Emergency Care Gateway Ltd
The Gatehouse
Bradwell Abbey
Alston Drive
Milton KeynesMK13 9AP

Company No: 04425698.

VAT Registration No: 854 5734 01.

‍Prescriptions generated via the Online Doctor service on our dashboard or app are dispensed by Pharmacytoday or one of our associated Pharmacy’s.

All healthcare professionals providing services are registered with either the General Medical Council or the General Pharmaceutical Council, if applicable.

NHS Pharmacy First Service Pharmacytoday provides access to the NHS Pharmacy First Services. This service allows pharmacists to manage and treat certain minor conditions without the need for a GP visit. It supports fewer general practice appointments every year by offering effective care directly in the pharmacy setting.

Service Components
- Pharmacy First (Clinical Pathways) – Management of seven common conditions via NHS - approved protocols
- Pharmacy First (Urgent Repeat Medicine Supply) – For urgent, one-off medication needs
- Pharmacy First (NHS Referrals for Minor Illness) – Following referral by NHS 111 or your GP

Conditions Covered
- Acute Otitis Media (ages 1–17)*
- Impetigo (ages 1+)
- Infected Insect Bites (ages 1+)
- Shingles (ages 18+)
- Sinusitis (ages 12+)
- Sore Throat (ages 5+)
- Uncomplicated Urinary Tract Infections (women aged 16–64)

‍*Note: As a Distance Selling Pharmacy, Pharmacytoday is not permitted to carry out consultations for Acute Otitis Media.

Consultation Process

‍Consultations are private and carried out by trained pharmacists. These may include:
- Review of medical history and allergies
- Symptom evaluation
- Recommendations or supply of suitable medication

All consultations are recorded and shared with your GP where appropriate. If needed, you will be referred for further assessment. You can access these consultations free of charge via the portal or via video call. However, charges may apply for any medication supplied, depending on your eligibility and availability of treatment.

‍Patient Responsibilities
‍
‍By registering for NHS Pharmacy First with Pharmacytoday, you agree to: P
- rovide accurate and complete health information
- Keep your login details safe and secure
- Use your account personally (not shared or accessed by others)

For additional info on this, refer to the NHS website.

Limitation of Liability 
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‍To the maximum extent permitted by law, Pharmacytoday and its affiliates, directors, officers, employees, or agents will not be held liable for any direct, indirect, incidental, consequential, or punitive damages, losses, or expenses arising from the use or inability to use the website or services provided, including, but not limited to, any mistakes or omissions in the content, errors, or technical issues that prevent access to the site, or any transactions processed through the site.

‍Indemnity 

You agree to indemnify, defend, and hold harmless Pharmacytoday, its affiliates, officers, directors, employees, agents, and partners from and against any claims, actions, demands, liabilities, losses, damages, or expenses (including legal fees) arising out of or related to your violation of these Terms and Conditions or your use of our services.

Waiver Any failure by Pharmacytoday to exercise or enforce any right or provision of these Terms and Conditions will not constitute a waiver of such right or provision. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Severability If any part of these Terms and Conditions is deemed unlawful, void, or unenforceable, that part will be severed from the remaining provisions. The remainder of these Terms and Conditions will remain in full effect.

‍Force Majeure 
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Pharmacytoday will not be held liable for any delay or failure to perform its obligations under these Terms and Conditions if the failure is due to events outside our reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, or government action.

‍Third-Party Links 
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‍Our site may include links to third-party websites or services that are not owned or controlled by Pharmacytoday. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. You acknowledge and agree that Pharmacytoday will not be responsible or liable for any loss or damage caused by the use of any third-party sites or services.

‍Dispute Resolution 
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‍Any disputes arising from or related to these Terms and Conditions will first be resolved through informal negotiations. If the dispute cannot be resolved informally, it will be resolved through mediation or arbitration in accordance with applicable UK laws.

‍Right to Modify or Terminate Services
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‍Pharmacytoday reserves the right to modify, suspend, or terminate any service, website feature, or your access to the site at its sole discretion and without prior notice, including, but not limited to, the removal of content or the modification of these Terms and Conditions.

‍Privacy

‍We take your privacy seriously. Please see our Privacy Policy for details on how we collect, use, and protect your data.

We may use third-party verification tools to assess your identity and credit status when necessary.

In an emergency, we may contact healthcare professionals or emergency services without your consent, even if you previously declined to involve your GP. If you use the NHS Prescription Service, additional terms and conditions will apply.

‍Intellectual Property

‍All content, features, and functionality on the site, including but not limited to text, graphics, logos, button icons, images, and software, are the exclusive property of Pharmacytoday and its licensors, protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of the site without our prior written consent.

You may print or copy portions of the site for personal, non-commercial use only. Any other use without prior written consent is prohibited. All trademarks and service marks are the property of their respective owners.

‍Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts in England and Wales.

‍Changes to These Terms
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‍These Terms & Conditions were last updated on 5th May 2025.



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